[2682] CRM Assistant (Customer Relationship Management)

Clearance Required: NATO Secret

- Sound knowledge and experience in the use of Microsoft office automation packages (Word, Excel, PowerPoint and Access or other database application, SharePoint), in the use of computer- based tools for project control and experience in maintaining and established web page
- Sound knowledge in Information Knowledge Management
• Prior experience in Customer Relationship Management Tools
• Prior experience of working in customer-oriented, service-based organisations
- Proven ability to communicate effectively orally and in writing


- Providneral administrative support to the CRM team: travel, meeting and conference arrangements, document and information management, SharePoint portal maintenance;
• Draft memoranda, notes and cover letters;
• Prepare correspondence, reports and documents using the MS applications (Word, Excel, PowerPoint, Access), in accordance with the Agency's official document formatting guidelines.
• Provide support to the CRM team in all CRM products, and oversee their timely coordination and distribution;
• Assist the CRM team in the production and maintenance of:
• The NCI Agency Customer Engagement Plan;
• The NCI Agency Customer Satisfaction Programme.
• Manage the NCI Agency Customer Relationship Management Toolset by:
• Populating data in the tool
• Managing the interfaces with other data sources to ensure the tool is appropriately fed with information coming from these sources
• Providing extracts from the tool tailored to the requirements from the NCI Agency's various stakeholders (GM, COS, Directors, Business/Functional Areas, Account Managers

Jamie Myers