[5208] Principal Technician (VTC/AV)

Start date: August 2025
Clearance: NATO Cosmic Top Secret
Location: The Hague, Netherlands

Requirements:
• A minimum of 5 years experience in delivering live digital/hybrid events
• Experience in leading a team of AV technicians during live digital/hybrid events and meetings
• Knowledge of Software used for online meetings/events such as, but not limited to: Industry standard collaboration services (CISCO WebEx, Poly, Microsoft Teams, Skype, etc.)
• Ability to configure, install and troubleshoot industry standard collaboration services from both Poly, Cisco etc. including Poly RMX, Poly DMA and Poly RPRM
• Prior experience of working in an international environment comprising both military and civilian elements
• Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation

Duties:
• Set up and manage the AV infrastructure for digital meetings and events; from AV equipment to streaming and recording
• Write, plan and execute a full AV implementation plan in alignment with customers, providing excellent customer service and communication
• Prepare and manage a (mobile) streaming studio including videowalls, greenscreen, etc
• Create and write a technical plan and Run of Show for larger digital/hybrid conferences and events
• Instruct and supervise a technical team during larger digital/hybrid conferences and events
• Design and create jingle's, banners, and other digital signage required for digital events and meetings
• Support CISCO WebEx, MS Teams and other event/meeting platforms for Digital/Hybrid Events
• Provide first level support and trouble shooting for customers experiencing issues with conference scheduling, videobridging, recording etc
• Identify, verify and diagnose suspected trouble AV/VTC Resources and Services through monitoring
• Ensure corrective actions are taken under direction of NDW Engineers (VTC)