[5117A] Chief Technician (Digital Collaboration)

Start date: Aug 2025
Clearance: NATO Cosmic Top Secret
Location: Braine L'Alleud, Belgium (Onsite)

Skills :
• At least 4 years' experience implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization.
• Proven experience in implementing, maintaining and validating Skype for Business and/or Exchange infrastructure solutions based on the commercial and governmental best practises.
• Excellent troubleshooting skills of the server (MS Exchange/Skype) and client side (MS Outlook/Skype desktop client)
• Demonstrable knowledge of IT infrastructure and systems, including enterprise-class servers, operating systems, storage, and virtualization technologies.
• Practical experience of Windows Operating System, Active Directory, DNS, PowerShell scripting and the Exchange Management Shell.
• Very good experience deploying communication and collaboration software (such as video conferencing systems, team messaging applications, and document sharing platforms)
• Proven experience in handing and prioritizing multiple assignments.
• Proven experience in managing internal and external stakeholders.
• At least 4 years of recent work experience, related to IT system administrator functions of Communication and Collaboration systems, in particular Microsoft Exchange, MS Teams and Skype for Business.
• Working knowledge in system management automation and monitoring
• Good understanding of Application security, Internet security and IT data protection mechanisms.
• Awareness of industry's latest technology trends and applications, such as Cloud Applications and Security.
• Technical certification in Communication and Collaboration systems: MCSE or equivalent.
• ITIL v3/v4 Foundation certificate.
• Prior experience of working in an international environment comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organization, including ACO and ACT.

Activities:

• Provides technical expertise to enable the configuration of system components and equipment for systems testing.
• Collaborates with technical teams to develop and agree system integration plans and report on progress.
• Responsible for systems providing the Collaboration Services, onpremise and on the Cloud (MS Exchange, MS Skype for Business, MS Teams, Exchange Online)
• Provide expeditious Level 2 and Level 3 support services (including technical support to service desk and emergency onsite assistance) to ensure Collaboration services remain operational.
• Give Subject Matter Expert (SME) support to the security related components of the systems under their area (Mail security on premise and on the Cloud)
• Participation in Incident Management, Service Request management representing Collaboration Services.
• Participation in Health and Risk Assessment.
• Provide inputs to Service Delivery and Service Improvement Plans as a SME.