[2681] Technical Writer

Clearance Required: NATO Secret

• Excellent IT technical writing and communication skills (English) with proven experience of at least 8 years Proficient in using word processor and visualization tools
• Good knowledge of Deployable IT infrastructure and virtual environments Good knowledge of Microsoft Server Products such as: Windows Server 2012 R2, Windows Server 2012 R2, Windows 2016,Remote Desktop Services (RDS) Thorough knowledge of large Active Directory environments A thorough understanding of the operation and maintenance activities that are associated with supporting IT infrastructure and Core Service applications
• Good interpersonal skills in order to interview and cooperate with technicians and engineers


• The contractor, under the direction of the NCIA Lead Engineer in Mons, Bum, will assist in producing Standard Operating Procedure (SOP) and Work Instructions (WI) for Core and Infrastructure Services of NATO's Deployable Communications and Information Systems (DCIS) assets and Services
• The contractor requires a NATO NS clearance
• The contractor will provide Technical documentation to standardize and support Level 3 Operation and procedures within the Core Service Areas of DCIS
• Tasks assigned, include but not limited to: SOP: Bringing a Deployable Point of Presents (DPOP) from Factory state (not configured) to Node state (configured with all required applications) WI: KDT (automated Deployment) Preparation through different phases SOP: AD (Microsoft Active Directory) Operations WI: Group, account, DL creation WI: AD maintenance WI: Clean up metadata WI: Adda workstation WI: Adda Server SOP: Regular maintenance& Patching of a Deployable Point of Presents (DPOP) in line with the NCIA patching SOP 4.0 WI: Synology Firmware patching WI: Microsoft Exchange patching WI: Microsoft SharePoint patching WI: Microsoft SQL patching WI: HPE Firmware patching WI: McAfee Maintenance WI: Backup verification WI: Linux/Windows/VM Ware/Domain Controller patching WI: WSUS synchronization check SOP: Perform Security Validation Document (ESEC) WI: Inventory WI: Security checks SOP: CloudApp Operations WI: Add an application WI: Adda template Remote Desktop Session Host (RDSH) The contractor may need to travel in order to perform his duties.

Jamie Myers